Where we ship from
Every order is printed and packed by hand at our shop in Denton, Texas. Nothing is drop-shipped and nothing comes from overseas.
Processing time
In-stock items are packed and handed to the carrier within 1 to 3 business days of your order. Personalized and custom items, such as name cake toppers, are printed specifically for you and may take 3 to 5 business days before shipping. If an order is going to take longer than that, we will email you rather than leave you guessing.
Transit time and carriers
We ship via USPS and UPS. Once your package leaves our shop, typical transit is 2 to 5 business days within the United States. Shipping rates are calculated at checkout based on your address and the weight of your order, so you see the exact cost before you pay.
Tracking
You will receive a confirmation email when your order is placed and a second email with a tracking number as soon as the label is scanned. If you have not received tracking within 4 business days, email us at tx3dprintingco@gmail.com and we will look into it the same day.
Holiday ordering deadlines
December is our busiest month. To be confident of arrival before Christmas, order by December 12 for standard items and by December 8 for personalized items. Orders after those dates still ship as fast as we can print them, but late-December carrier delays are outside our control.
Lost, delayed, or damaged packages
If tracking shows delivered but you do not have the package, check with neighbors and your local carrier first, then contact us. If a package is genuinely lost in transit or arrives damaged, send a photo and we will reprint and reship it at no cost to you.
Returns and exchanges
No Returs as all Items are made to Order.
A note on how printed items look
Every 3D printed object shows fine horizontal layer lines. That is how the object is built, one thin layer at a time, and it is not a defect. We tune our settings to keep them subtle and hand finish each piece.
Address accuracy
Please double-check your shipping address at checkout. We can only correct an address before a label is printed, so contact us right away if you spot a mistake.
International orders
We currently ship within the United States. If you are outside the US, email us and we will see what we can arrange.
Questions
Email tx3dprintingco@gmail.com. We are a small shop, so you are emailing the person who printed your order.