Refund policy

Return & Refund Policy

 

Because every item we sell is 3D printed to order, we are unable to accept returns or offer refunds for change of mind, ordering mistakes, or general dissatisfaction once an order has been completed and shipped.

 

Damaged in Transit

If your order arrives damaged, please contact us within 7 days of delivery at tx3dprintingco@gmail.com with your order number and photos of the damaged item and packaging.

 

Shipping insurance is available as an optional add-on at checkout. If you purchased shipping insurance and your order arrives damaged, we will file a claim on your behalf and arrange a replacement or refund once the claim is resolved. We are unable to offer a replacement or refund for damage in transit on orders that did not include shipping insurance.

 

Questions about your order? Reach out to us at tx3dprintingco@gmail.com.